PRIVACY POLICY

    Ashleigh Welch Coaching, trading name of Syml Admin Limited, company number 10767231. Email: ashleigh@ashleighwelch.com. Effective: April 2026.

    1. About This Policy

    Syml Admin Limited trading as Ashleigh Welch Coaching is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it and your rights in relation to it. It applies to all information collected through ashleighwelch.com and through any email or electronic communication between you and us. By using this website you agree to this policy.

    2. What Data We Collect

    We may collect the following information about you: your name and email address when you sign up to our mailing list, register for a masterclass or webinar, or download a free resource; your name, address, email address and payment information when you purchase a coaching programme; information you provide when you contact us directly by email or through a contact form; technical data collected automatically when you browse the website, including your IP address, browser type, operating system and pages visited, collected via tools such as Google Analytics.

    3. How We Use Your Data

    We use your data to deliver coaching services and programmes you have purchased; to send you emails you have signed up to receive, including our newsletter, programme updates and promotional content; to respond to your enquiries; to process payments; to improve our website and services; and to comply with legal obligations. We will only send you marketing emails if you have consented to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any email or by emailing ashleigh@ashleighwelch.com.

    4. Cookies and Pixels

    This website uses cookies and similar technologies including social media pixels to collect information about how you use the site and to enable targeted advertising. You can control cookie settings through your browser. Third party tools such as Google Analytics and Meta Pixel may collect data about your browsing behaviour in accordance with their own privacy policies.

    5. Who We Share Your Data With

    We do not sell your personal data. We may share your data with trusted third party service providers who help us operate our business, including our email marketing platform, payment processors and website hosting provider. These providers are only permitted to use your data to provide services to us. We may also disclose your data where required by law or to protect our legal rights.

    6. How Long We Keep Your Data

    We keep your data for as long as necessary to provide our services and meet our legal obligations. You can request deletion of your data at any time by emailing ashleigh@ashleighwelch.com.

    7. Your Rights Under UK GDPR

    As a UK resident you have the following rights in relation to your personal data: the right to access the data we hold about you; the right to correct inaccurate data; the right to request deletion of your data; the right to restrict or object to processing of your data; the right to data portability; the right to withdraw consent at any time where processing is based on consent; the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.

    To exercise any of these rights please contact us at ashleigh@ashleighwelch.com. We will respond within 30 days.

    8. Data Security

    We take reasonable steps to protect your personal data from unauthorised access, loss or misuse. Payment information is processed securely and we do not store card details. Email is not a fully secure medium — please do not send sensitive information such as payment details by email.

    9. Children

    This website is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have done so please contact us and we will delete the information promptly.

    10. Changes to This Policy

    We may update this policy from time to time. The current version will always be available on this website. We will notify you of any significant changes by email where possible.

    11. Contact

    Ashleigh Welch Coaching, trading name of Syml Admin Limited, company number 10767231. Email: ashleigh@ashleighwelch.com.